Shipping policy
Shipping Information
At ChérieSpark, we are committed to delivering your hair accessories with care and efficiency. Please review our shipping policy below for detailed information about our delivery process.
Shipping Method
We currently offer Standard Shipping for all orders. This service typically delivers within 5-10 business days after processing.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Destinations
We ship internationally to most countries. Shipping costs are calculated at checkout based on your location and order weight.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country
All shipping costs will be displayed clearly during checkout before payment.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Customs & Import Taxes
International customers may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.
Delivery Issues
If you experience any problems with your delivery, please contact our customer service team immediately. Include your order number and any relevant details about the issue.
Damaged or Lost Packages
While we take every precaution with packaging, please inspect your order upon arrival. Report any damages within 7 days of delivery. For lost packages, please allow the full estimated delivery time before contacting us.
Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be responsible for packages sent to incorrect addresses provided by customers.
Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page.