Faq
Order Processing & Shipping
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing may take 3-5 business days.
What shipping methods do you offer?
We provide standard and express shipping options. Delivery times vary by destination and shipping method selected at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by country and customs processing.
Product Information
Are your hair accessories suitable for all hair types?
Our products are designed for various hair types and textures. Product descriptions include specific recommendations for optimal use.
How do I care for my hair accessories?
Most accessories can be cleaned with a soft, damp cloth. For specific care instructions, please refer to the product details page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
How do I initiate a return?
Please contact our customer service team through the contact form with your order number and reason for return. We will provide return instructions.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available in your region.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store full payment details on our servers.
Other Questions
Do you offer wholesale or bulk purchasing?
Yes, we offer wholesale options for qualified retailers. Please contact our business team for more information.
How can I contact customer service?
Our customer service team is available through the contact form on our website. We typically respond within 24-48 hours.